This Business Online Banking Terms and Conditions document (this "Agreement") governs your access to and use of all online and electronic banking services provided by Bank of the Lowcountry ("Bank," "we," "us," or "our") to your business ("Business," "you," or "your"). By signing the Business Online Banking Service Profile, you acknowledge that you have received, read, and agree to be bound by all terms contained in this Agreement. This Agreement is organized into sections corresponding to the specific services the Bank may make available to you. Not all services described herein are available to all customers. The services authorized for your Business, together with the accounts to which they apply and the transaction limits established for each, are documented on your Business Online Banking Service Profile, which is incorporated by reference as part of this Agreement.
HOW THIS AGREEMENT WORKS
This document contains the complete terms governing your Business Online Banking relationship with Bank of the Lowcountry. Please read it carefully. Your Service Profile records which services are active for your Business. When changes are made — adding services, adjusting limits, adding or removing users — an updated Service Profile will be presented for your signature. Questions? Contact Deposit Operations at (843) 549-226.
Definitions
As used throughout this Agreement, the following terms have the meanings set forth below:
"Authorized User" means any individual designated by the Business on the Service Profile to access online banking services on the Business's behalf.
"Administrator" means an Authorized User designated on the Service Profile with elevated access rights, including the ability to manage sub-users, establish Positive Pay rules, and perform other administrative functions within the online banking platform.
"Service Profile" means the Business Online Banking Service Profile form executed by the Business, which identifies active services, linked accounts, transaction limits, and Authorized Users.
"Services" means, collectively, all online and electronic banking services provided under this Agreement, including but not limited to Online Banking Platform access, ACH Origination, Wire Transfer, Remote Deposit Capture, Mobile Deposit, and Positive Pay.
"Business Day" means Monday through Friday, excluding federal holidays observed by the Federal Reserve Bank of Richmond.
"NACHA Rules" means the operating rules and guidelines published by the National Automated Clearing House Association, as amended from time to time.
"Payment Order" means an instruction by the Business or an Authorized User to transfer funds, including wire transfer instructions.
"Access Credentials" means any combination of user ID, password, token, security question, or other authentication method used to access the Services.
PART I | General Terms and Conditions
1. Authorized Users and Administrator Designation
The Business is solely responsible for designating all Authorized Users on the Service Profile, including identifying which users hold Administrator-level access. The Business represents and warrants that each person designated as an Authorized User or Administrator has the authority to act on behalf of the Business with respect to the Services assigned to that user.
Administrator Access
An Administrator is an Authorized User with elevated permissions within the online banking platform. Depending on the services enrolled, Administrator-level access may include the ability to:
Create, modify, or remove sub-users within the platform;
Establish and manage Positive Pay rules, approved entities, and blocked entities;
Upload ACH files and manage payment templates;
Initiate or approve wire transfers within assigned limits;
Perform other account management functions as enabled by the Bank.
The Business accepts full responsibility for the actions of any Administrator, including any sub-users that Administrator creates or manages. The Bank may rely on any instruction issued through valid Administrator credentials as a duly authorized instruction from the Business.
User Changes
The Business is responsible for promptly notifying the Bank in writing of any changes to Authorized User access, including the termination of any user's employment or authority. Changes must be submitted in writing and will be effective only after the Bank has had a reasonable opportunity to act on the notice. The Bank will not be responsible for transactions completed by a user whose access the Business has failed to timely revoke.
2. Security Procedures and Your Responsibilities
The Business agrees that the security procedures described in this Agreement and implemented through the Bank's online banking platform — including user IDs, passwords, multi-factor authentication, and any token or device-based authentication required by the Bank from time to time — are commercially reasonable security procedures for the authentication of Payment Orders and other instructions. The Business agrees to be bound by any instruction authenticated in accordance with these procedures, whether or not that instruction was actually authorized by the Business, provided the Bank acted in good faith and in compliance with the security procedures.
The Business agrees to:
Protect all Access Credentials and never share them with unauthorized persons;
Instruct each Authorized User to maintain the confidentiality of their individual credentials;
Immediately notify the Bank at (843) 549-2265 if the Business suspects any Access Credentials have been compromised, disclosed to an unauthorized person, or used without authorization;
Never leave an active online banking session unattended;
Always log off completely after each session;
Maintain adequate anti-virus, anti-malware, and firewall protections on all devices used to access the Services;
Change passwords promptly whenever an Authorized User's access is terminated.
The Bank shall have no liability for unauthorized transactions that occur before the Bank receives notice of a compromise and has had a reasonable opportunity to act on that notice.
